VOI & CAF: What are they, and why do I need to do them?

In 2023, Queensland introduced a significant change in the way property transactions are conducted, moving towards electronic settlements for most cases. With this shift to online processes, ensuring the security of your identity and transactions becomes even more crucial.

That's why at BestLife Legal, we prioritise both Verification of Identity (VOI) and Client Authorisation Forms (CAFs), making sure your interests are protected every step of the way.

Understanding VOI and CAF

VOI: Verification of Identity is about confirming that the individuals involved in a property deal are genuinely who they claim to be. Whether you're an individual or representing a company, it's vital to verify your identity to prevent fraud and ensure the integrity of the transaction.

CAF: The Client Authorisation Form is equally important, as it grants us the authority to handle and sign documents on your behalf electronically. This form is necessary for all conveyancing matters, ensuring compliance and legal validity.

How We Make It Easy for You

At BestLife Legal, we've partnered with InfoTrack, a trusted and secure platform, to streamline the VOI and CAF process for you. Here's how it works:

1. VOI and CAF through InfoTrack: We'll send you a link via text message and email to complete both the VOI and CAF. With InfoTrack, you can conveniently verify your identity and complete the necessary authorisations online, from the comfort of your own home. For a list of documents that can be used for the VOI, click here.

2. Simple and Secure Process: Using InfoTrack's secure platform, you'll upload the required documents for VOI and electronically sign the CAF. It's a straightforward process designed to ensure compliance and security while minimising hassle for you.

Our Commitment to Your Security

At BestLife Legal, we understand the importance of keeping your information safe and secure. By leveraging trusted platforms like InfoTrack, we're able to provide you with a seamless and secure experience throughout your property transaction journey.

Keeping You Informed and Protected

Once your VOI and CAF are completed, you can rest assured that your identity is verified, and your authorisations are in place for your conveyancing matters. Plus, InfoTrack keeps your VOI valid and securely with us for two years, making future transactions smoother and more efficient.

Can I do the VOI and sign the CAF in person instead?

If you're uncomfortable with the secure online process, prefer a face-to-face VOI, or if you're unable to complete the process remotely, we can arrange to meet you in person, if possible. Alternatively, we can guide you to an Australia Post branch nearby, where you can complete the verification process there (fees apply).

Conclusion

In an era of increasingly digital transactions, ensuring the security and integrity of property dealings is paramount. At BestLife Legal, we're committed to making the process as secure and seamless as possible for you. By leveraging trusted platforms like InfoTrack for VOI and CAF, we provide you with peace of mind knowing that your interests are protected at every stage of the transaction.

Trust us to handle your property matters with professionalism, care, and a focus on your security.

The above is general information only, and should not be considered or treated as legal advice.